FAQ

Where is Wuxi HuiErJia company? Is it possible to visit your factory?

Wuxi huierjia company is located in Jiangsu province, 1 hour to Shanghai by train. It is very convenient to visit us, and clients from all over the world are highly welcomed.

What is the purchase process?

1.Inquiry: choose the model you need from our website, and send us your detailed requirements via email.

2.Quote: we will reply your inquiry within 24 working hours(excluding holidays) and send quotation accordingly after discussion.

3.Confirm sample order if needed: after the price and other information is confirmed, if the sample is needed, you can place sample order and sample will be made as your requirements.

4.Sample finished and confirmed: the sample can be confirmed by picture, video or sending samples by express courier after they get ready.

5.Confirm order: discuss details and confirm order after sample confirmed.

6.Confirm proforma invoice: proforma invoice will be offered to double confirm the order for both-side records.

7.Pay 30% deposit: pay the 30% deposit according to the PI.

8.Arrange for production: production will be arranged as soon as the deposit arrives.

9.Pay 70% balance after goods ready: Pay the 70% balance after the goods get ready.

10.Goods shipped: we will arrange for shipping after balance arrived.

11.After-sale service and reorders: please contact us if there's any question after you get the shipment, and we look forward to your reorders.

Can you provide OEM service?

Yes, we work on OEM orders. Which means the size, material, quantity, design, packing solution and also your logo can be customized.

What is the MOQ for your production?

 The MOQ depends on your requirements for color, size, material and so on. For some normal items which we have in stock, there's no MOQ requirement.

What is your lead time for samples and trial order ?

3-5 days for stock sample

7-15 days for custom sample

20-30 days for bulk production

How to know the bulk order quality?

Before production,we can send you PP sample. The bulk production will start after your confirmation.

We have a well trained professional QC team, each production process will be strictly inspected and controlled.

Third party inspection is acceptable before shipment.

Packing standard and payment terms?

Packing can be plastic bag,gift box,your customized packaging etc.

Payment terms: T/T, Paypal, Western union etc.

Shipping method and shipping time

1.Express courier like DHL, TNT, Fedex, UPS, EMS etc,shipping time is about 2-7 working days depends on country and area.
2.By air port(door) to port(door): about 7-12 days depends on port.

3.By sea port(door) to port(door): about 20-35 days.
4.Agent appointed by clients.


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