FAQ

Where is Wuxi huierjia company? Is it possible to visit your factory?

Wuxi huierjia company is located in jiangsu province. 1 hour to shanghai by train. It is very convenient to visit us, and all clients from all over the world are highly welcome to us.

Main buying procedures?

1.Enquire: choose the right model you need from our website, and send us your detailed requirement via email.

2.Quote: we will reply your inquiry within 24 working hours(excluding holidays) and discuss with you, send quotation accordingly.

3.Confirm sample order if needed: after price and other information approved, if sample needed, place sample order and sample will be made as per your requirement.

4.Sample finished and approved: sample can be approved by picture, video or sending samples by express courier after they got ready.

5.Confirm order: discuss and confirm order after sample approved.

6.Confirm proforma invoice: proforma invoice will be offered to double confirm the order for both-side records.

7.Pay 30% deposit: pay the 30% deposit according to the PI.

8.Arrange for production: production will be arranged as soon as the deposit arrives.

9.Pay 70% balance after goods ready: arrange for 70% balance after the goods got ready.

10.Goods shipped: we will arrange for shipping after balance arrived.

11.After-sale service and reorders: please contact us if any question after you got the shipment, and we look forward to your reorders.

Can you provide OEM service?

Yes, we work on OEM orders. Which means size, material, quantity, design, packing solution, etc will depend on your requests;and your logo can be customized on our products.

What is the MOQ for your production?

 The MOQ depends your requirement for color, size, material and so on. For some normal items, we have stock, will have no MOQ requirement.

What is your lead time for samples and trial order ?

Stock sample send within 3-5day after payment received.

Custom sample send about 7-15 days.

Bulk production time 20-30 days.

How to know the bulk order quality?

Before production,send you PP sample. Start the bulk after you confirm.

We have a well trained professional QC team, each production process will be strictly inspected and controlled.

Third party inspection accepted before shipment.

Packing standard and payment terms?

Packing can be plastic bag,gift box,your customized packaging etc.

Payment terms: T/T, Paypal, Western union etc.

Shipping method and shipping time

1.Express courier like DHL, TNT, Fedex, UPS, EMS etc,shipping time is about 2-7 working days depends on country and area.
2.By air port(door) to port(door): about 7-12 days depends on port.

3.By sea port(door) to port(door): about 20-35 days.
4.Agent appointed by clients.


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